Paperbag

RETURNS & EXCHANGES

Returns and Exchanges Policy:

We really hope that you are happy with your order but do understand if you would like to return your product/s. We can offer a refund or exchange on items in an unused/new condition. 

Returns must be sent within 14 days of the purchase and every item will be inspected on receipt. Any item in a non-sellable condition will not be accepted. Proof of purchase will also be required.

How to Return or Exchange an item:

If you would like to return or exchange your item you must email sales@thedartmoorshepherd.co.uk prior to returning your parcel and within 14 days of purchasing the item. You must provide proof of purchase eg. your order number and the name the order was taken under.

 

A return label will then be provided and sent to you via email which you will need to print off and attach to the parcel. Parcel Force will them collect the parcel from you. If we are satisfied with the state of the returned item/s once it arrives back with us a full refund or exchange will be issued.

Free in-store returns and exchanges are also accepted at our shop in Chagford, Dartmoor. 

 

Please note we cannot accept any returns for any lamb/hogget/mutton/meat, you will not be refunded.